Refund policy

 

🔄 Refunds, Cancellations & Order Changes

Because we bake to order:

 

Cancellations

• Orders may be canceled before Monday at 12:00 AM (before we begin ingredient prep).

• After this cutoff, cancellations cannot be accepted.

 

Refunds

We do not offer refunds for:

• Missed pickup

• Shipping delays caused by USPS/UPS

• Packages marked “Delivered” by the carrier

• Minor cosmetic imperfections (cookies may shift slightly during transit)

If your order arrives damaged or incorrect, please email us within 24 hours with photos so we can make it right.

 

📮 Lost or Delayed Packages

Once a package is handed to the carrier, delivery is out of our control.

If your package is delayed or lost:

• Please contact the carrier directly using your tracking number.

• We will assist where possible, but we cannot issue refunds for carrier‑related delays.